List Ticket Comments
AutomatR.Zendesk.Activities.ListTicketComments
The "List Ticket Comments" activity in AutomatR is part of the Zendesk activities package, enabling users to retrieve a list of comments associated with a specific ticket in Zendesk. This activity streamlines the process of accessing and managing ticket comments within automation workflows.
Properties
| Name | Description |
|---|---|
| Input | |
| Ticket ID | Specifies the unique identification number of the ticket for which you want to retrieve comments. Enter an Int32 or an Int32 variable representing the ticket ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Enter the wait time in seconds (Example: 5 seconds i.e., 5) to start the activity. |
| Output | |
| Result | Outputs the list of ticket comments associated with the specified ticket ID. This field supports only Ticket_comments[] as the output type. Variables of relevant types (e.g., IList<ZendeskApi_v2.Models.Tickets.Comment>) to store the list of comments. |
How to use:
- Drag and drop the "List Ticket Comments" activity onto the workflow.
- Configure the properties by specifying the ticket ID for which you want to retrieve comments.
- Optionally, configure the delay.
- Execute the workflow to retrieve the list of comments associated with the specified ticket.
Example:
Consider an example where the "List Ticket Comments" activity is used to retrieve comments for a ticket with ID 123:
List Ticket Comments:
Ticket ID: 123
Delay: 0
Result: ticketComments
In this example, the activity retrieves comments for the ticket with ID 123 and stores the list of comments in the variable "ticketComments" for further processing in the workflow.